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SERVICES

GoodDolphin is a fast growing company with a clear mission to evangelize the Cloud & API story…

Cloud Enablement

  • Cloud Strategy and Roadmap

  • Application Architecture

  • Application Rationalization

  • IT Organization Design

  • IT Operating Model

Intelligent Automation

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Robotic Process Automation

  • Campaign generated lead qualification 

  • Lead assignment 

  • Dynamic catalog management 

  • Data entry in SFA/ Service Mgmt: Phone interactions, email history, chats, etc. 

  • Bringing customer interactions from other systems into SFA  & Service Mgmt (OM, billing, Service, etc.) 

  • Case management: Case assignment, case processing, case adjudication

  • Order validation/ approval

  • Invoicing

  • Payroll/ Time sheet approval

Workday Consulting

Our Workday services include the following

  • ​​Workday Implementation – Architecture assessment, UI, integration and data

  • Workday Migration

  • Version Upgrades

  • Analytics and Reporting: Operations, Research and Development

  • Budgeting and Forecasting: Portfolio Management, Resource Forecasting

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Web Design

Enterprise Portals

  • Customer Portals

  • Employee Portals

  • Partner Portals

  • Citizen Portals

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